At Talent Acquisition Services, we strive to provide the highest level of satisfaction to our clients. This Refund Policy outlines the conditions and processes for requesting refunds related to our services. By using our services, you agree to the terms outlined in this policy.
1. General Refund Policy
We are committed to delivering high-quality staffing, consulting, and workforce solutions. Due to the nature of our services, refunds are only issued under specific conditions as outlined below. All refund requests are subject to our review and discretion.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Non-Delivery of Services: If we fail to provide the agreed-upon services due to reasons within our control, you may be eligible for a full or partial refund.
- Service Discrepancies: If the delivered services differ significantly from what was agreed upon in your contract or service agreement, you may request a refund.
- Errors on Our Part: If an error on our end prevents the successful delivery of services, we will work to correct it. If the issue cannot be resolved, a refund may be issued.
3. Non-Refundable Conditions
Refunds will not be granted in the following cases:
- Change of Mind: Refunds are not provided if you decide not to proceed with our services after work has begun.
- Client Delays: If delays or issues arise due to incomplete or inaccurate information provided by you, refunds will not be issued.
- Completion of Services: Refunds will not be provided for services that have been fully delivered and deemed satisfactory per the terms of the agreement.
- Force Majeure: Refunds will not be issued for delays or non-performance caused by circumstances beyond our control (e.g., natural disasters, government restrictions).
4. Refund Request Process
To request a refund, please follow these steps:
- Submit a Request: Email us at billing@talentacquisitionservice.com with the subject line “Refund Request” and provide the following details:
- Your name and contact information.
- A description of the issue and why you are requesting a refund.
- A copy of the relevant agreement or invoice.
- Review Period: We will review your request within 10 business days and may contact you for additional information if needed.
- Outcome: Once our review is complete, we will notify you of our decision and, if approved, the refund amount and timeline.
5. Refund Method
- Approved refunds will be processed using the original payment method unless otherwise agreed.
- Please allow up to 14 business days for the refund to appear in your account, depending on your financial institution.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy or your refund request, please email us at billing@talentacquisitionservice.com